# Paid for the Program and Was Never Sent a Copy

**URL:** <https://help.ganttproject.biz/t/paid-for-the-program-and-was-never-sent-a-copy/273>\
**Category:** Uncategorized\
**Created:** [July 7, 2017, 4:24am UTC](https://help.ganttproject.biz/t/paid-for-the-program-and-was-never-sent-a-copy/273 "2017-07-07T04:24:15Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![tmschack](https://help.ganttproject.biz/letter_avatar_proxy/v4/letter/t/8491ac/32.png) [@tmschack](https://help.ganttproject.biz/u/tmschack)\
**Post date:** [July 7, 2017, 4:24am UTC](https://help.ganttproject.biz/t/paid-for-the-program-and-was-never-sent-a-copy/273/1 "2017-07-07T04:24:15Z")

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After paying through Paypal, I never received a link to be able to download a copy of the program.

Considering that this was days ago, I’d just prefer a refund at this point. Thanks in advance.

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**Author:** ![DmitryBarashev](https://help.ganttproject.biz/user_avatar/help.ganttproject.biz/dmitrybarashev/32/406_2.png) [@DmitryBarashev](https://help.ganttproject.biz/u/DmitryBarashev)\
**Post date:** [July 7, 2017, 12:23pm UTC](https://help.ganttproject.biz/t/paid-for-the-program-and-was-never-sent-a-copy/273/2 "2017-07-07T12:23:08Z")

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Hello Trevor.  
First, thanks for the donation.

According to our records, you paid with [e-check](https://www.paypal.com/us/selfhelp/article/What-is-an-eCheck-FAQ1082) which essentially means that you make a bank transfer which takes a few days to complete. For the online shop service which we use it means that payment is not yet completed (and yes, it appears for us in the shop interface as “pending”). You may want to add a credit/debit card to your PayPal account to avoid such misunderstandings in the future.

Now, about the download: you can download the same GanttProject at any moment for free from our [download page](https://www.ganttproject.biz/download) by clicking “Just download without donation” link.

If you still would like your payment to be refunded, please let us know.

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**Author:** ![tmschack](https://help.ganttproject.biz/letter_avatar_proxy/v4/letter/t/8491ac/32.png) [@tmschack](https://help.ganttproject.biz/u/tmschack)\
**Post date:** [July 10, 2017, 6:15pm UTC](https://help.ganttproject.biz/t/paid-for-the-program-and-was-never-sent-a-copy/273/3 "2017-07-10T18:15:23Z")

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Hi Dmitry,

Thanks for getting back to me. I’ll grab a copy of the software and please  
keep the donation.

Best,  
Trevor