Won't open, requires download again, Windows 7

(Zarah Zalazar) #1

Everything went smoothly during download then upon clicking to open the program, it asks to download again. Please help. I paid for this and I need it soon. Thanks

(Dmitry Barashev) #2

What does it ask to download?

(Zarah Zalazar) #3

It asks, “do you want this app to make changes to your device” --I did this process twice already.

(Dmitry Barashev) #4

It is not a request to download anything, it is a request to install on your hard drive (I think so, assuming that you’re running installer for Windows).

Did you complete the installation process (it includes a few steps in the installer window) ?

(Zarah Zalazar) #5

Yes, I did this process twice. It ran. It completed. Twice.

(Dmitry Barashev) #6

So now there should be “GanttProject” application shortcut in Start menu. Launch it.

(Zarah Zalazar) #7

It’s Java. It won’t download from any of my three browsers. I actually have Windows 10 and this just isn’t working out.

(Zarah Zalazar) #8

How can I get my money back? Thanks

(Dmitry Barashev) #9

What do you mean when you say “it’s Java”? Is there “GanttProject” shortcut in your Start menu? What happens when you launch it?

If you need a refund, please refer to this page